StackERP Solutions Private Limited
SaaS Subscription Agreement for School ERP Services
Admin · Teacher · Student · Parent · Accountant · Admission Modules
Website: https://www.stackerpsolutions.com
Email: admin@stackerpsolutions.com
Phone: +91 85408 01482
CIN: U62013RJ2026PTC115794
Registered Office: E-409, IV Floor, Avni Homes, Khasra No. 356, Vatika, Sanganer, Jaipur, Rajasthan, India
Document Version 1.0 · Public · English · India
Effective Date: 13 July 2026 · Last Updated: 13 July 2026
These Terms and Conditions ("Terms") govern access to and use of the School ERP platform, website, web dashboards, and mobile applications operated by StackERP Solutions Private Limited, a company incorporated under the Companies Act, 2013, bearing Corporate Identification Number (CIN) U62013RJ2026PTC115794, having its registered office at E-409, IV Floor, Avni Homes, Khasra No. 356, Vatika, Sanganer, Jaipur, Rajasthan, India.
StackERP provides a cloud-based School Enterprise Resource Planning platform comprising, among other things, an Admin Panel, Teacher Panel, Student Panel, Parent Portal, Accountant Panel, Admission Panel, Hostel Module, Transport Module, Library Module, attendance management, homework and assignment tools, online examination features, fee and finance management, inventory management, communication tools, AI-assisted features, payment gateway integration, API integrations, and dedicated Admin, Teacher, and Student mobile applications (collectively, the "Services" or "Platform"), made available to schools, trusts, and other educational institutions ("School", "Institution", "Client", or "You") on a subscription basis.
These Terms constitute a legally binding agreement between StackERP and the Institution accessing or using the Services, and, where applicable, the individual Users accessing the Platform under that Institution's account. These Terms are drafted to be read together with StackERP's Privacy Policy, any commercial/order form or subscription agreement executed with a specific Institution, and any Data Processing Agreement entered into between StackERP and the Institution.
These Terms shall also apply to all future products, software modules, APIs, mobile applications, cloud services, AI services, and digital offerings introduced by StackERP Solutions Private Limited unless expressly stated otherwise.
By creating an Account, accessing any Panel, downloading or using any mobile application, or otherwise using any part of the Services, the School and each User accessing the Platform confirms that they have read, understood, and agree to be bound by these Terms. If a School or User does not agree to these Terms, they must not access or use the Services. Where an individual accepts these Terms on behalf of a School, such individual represents and warrants that they have the authority to bind that School to these Terms.
The Services are intended for use by schools, educational trusts, and other bona fide educational institutions operating in India, and by individuals authorised by or enrolled with such Institutions. Individual Users under the age of 18 (Students) may only access the Platform through accounts created and issued by their School in accordance with the School's own admission and consent processes, and not through independent self-registration.
StackERP offers the Services on a tiered subscription basis (Basic, Standard, Professional, and Enterprise Plans), with the specific modules, panels, and features available to a School depending on its selected plan. StackERP may, from time to time, introduce new features or modules ("Future Modules") as described in Section 48.
A School's Account is created upon subscription to the Services, following which the School's designated Administrator(s) may create Accounts for Teachers, Accountants, and, where applicable, Students and Parents. Each User must provide accurate, current, and complete information at the time of Account creation. StackERP reserves the right to refuse to create, or to suspend, any Account that it reasonably believes has been created using false, misleading, or fraudulent information, or in violation of these Terms.
Each School and User is solely responsible for maintaining the confidentiality of their Account login credentials and for all activities that occur under their Account. Users must notify StackERP promptly at admin@stackerpsolutions.com upon becoming aware of any unauthorised access to their Account. Administrator Accounts, given their elevated access privileges, must be issued only to individuals formally authorised by the School's management. Users are strongly encouraged to enable Multi-Factor Authentication (MFA), where available.
Each User agrees to: (a) use the Services only for lawful purposes connected with the School's educational and administrative operations; (b) provide accurate information; (c) comply with the Acceptable Use Policy set out in Section 25; (d) not attempt to gain unauthorised access to any part of the Platform; and (e) promptly report any suspected security vulnerability, bug, or unauthorised access to StackERP.
Each School specifically agrees and undertakes that it shall: (a) obtain and maintain all consents required under applicable Indian law prior to entering Student, Parent, or Teacher personal data into the Platform; (b) ensure the accuracy, completeness, and lawfulness of all Content it uploads; (c) configure role-based access within its Admin Panel appropriately; (d) comply with all applicable education-sector regulations; (e) promptly notify StackERP of any change in its authorised signatory; and (f) be solely responsible for decisions made on the basis of data, reports, or AI-assisted outputs generated through the Platform.
StackERP offers the Services under Basic, Standard, Professional, and Enterprise subscription plans, each with a defined base annual fee, an included number of Student licenses, and a per-Student, per-month rate applicable to Students in excess of the included limit. The Enterprise Plan is a custom-priced plan that may include multi-school/multi-branch access, white-label branding, dedicated server infrastructure, API access, custom development, a dedicated relationship manager, and SLA-based support. StackERP reserves the right to discontinue, rename, merge, or modify any subscription plan while honoring active subscriptions until the end of the applicable billing period.
Subscription Fees are payable annually in advance, save where a different payment cadence is expressly agreed in writing. Pricing revisions shall not affect Fees payable for a School's then-current Subscription Period, and shall only apply from the School's next renewal. The following are billed separately from the base subscription Fee, as applicable: GST and other statutory levies; SMS/WhatsApp/email communication charges; payment gateway transaction charges; mobile application fees; data migration, custom reports, custom development, extra storage, and on-site training.
Fees are payable by the School through the payment methods made available by StackERP. Unless otherwise agreed, subscription Fees are payable in full, in advance, prior to activation or renewal. Invoices are due within the period specified on the invoice, or within fifteen (15) days of the invoice date if none is specified. All Fees, once paid, are non-refundable except as expressly set out in Section 61 (Refund Requests).
All Fees quoted by StackERP are exclusive of GST and other applicable indirect taxes, unless expressly stated to be inclusive. Each School is responsible for providing StackERP with accurate GSTIN and billing details, and for ensuring its own compliance with applicable tax law, including TDS on payments made to StackERP.
Subscriptions renew for successive Subscription Periods of the same duration as the original (typically annual), unless either party provides written notice of non-renewal at least thirty (30) days prior to expiry. The School remains responsible for tracking its own renewal date and ensuring timely payment.
StackERP may suspend a School's access to the Services, with or without prior notice where reasonably necessary, in circumstances including: (a) non-payment of Fees; (b) suspected fraudulent, illegal, or unauthorised use; (c) a security risk; (d) breach of these Terms not remedied within a reasonable cure period; or (e) a requirement under applicable law. Suspension does not relieve the School of its obligation to pay Fees accrued prior to or during the suspension period.
Either party may terminate the Services with at least thirty (30) days' prior written notice (unless otherwise specified in the order form), save that StackERP may terminate immediately upon written notice in the event of: (a) uncured material breach; (b) non-payment persisting more than thirty (30) days; (c) fraudulent, illegal, or abusive use; or (d) insolvency or cessation of operations. Termination shall not affect Fees accrued and payable prior to the effective date of termination.
All Customer Content — including Student, Parent, Teacher, and Administrator data — remains, at all times, the exclusive property of that School. StackERP does not claim any ownership interest in Customer Content. Ownership of Customer Content is distinct from StackERP's ownership of the Software, database structures, AI models, and other Intellectual Property described in Section 18.
Save for Customer Content, StackERP is and shall remain the sole and exclusive owner of all Intellectual Property Rights in and to the Platform, including the Software, source code, AI models, UI/UX design, trademarks, database schema, and any improvements or derivative works thereof. No provision of these Terms transfers or assigns any Intellectual Property Rights in the Platform to any School or User. Nothing contained in these Terms shall transfer ownership of StackERP's proprietary software, source code, AI systems, databases, or other intellectual property to any customer.
All copyrightable elements of the Platform are protected under the Copyright Act, 1957 and are owned by StackERP or its licensors. No School or User may copy, reproduce, distribute, publicly display, or create derivative works from any copyrighted element of the Platform, except to the extent strictly necessary for the School's own internal use as licensed under these Terms.
"StackERP", the StackERP logo, and associated product and module names are trademarks of StackERP. No School or User may use StackERP's trademarks, trade names, or logos without StackERP's prior written consent, save for a School's use of the StackERP name to accurately describe its use of the Platform.
Subject to a School's compliance with these Terms and payment of applicable Fees, StackERP grants the School a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform, solely for the School's own internal educational and administrative operations, for the duration of the applicable Subscription Period. The license granted under these Terms shall automatically expire immediately upon termination or expiry of the applicable subscription.
A School and its Users shall not: (a) modify, adapt, translate, or create derivative works of the Software; (b) copy or extract any part of the Software's source code; (c) remove or alter any proprietary notice; (d) use automated means to access or extract data otherwise than through licensed API integrations; (e) use the Platform to build a competing product; or (f) circumvent any technical or usage limitation of the Platform.
Except to the extent expressly prohibited by applicable law, no School or User shall reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or AI model architecture of the Software. Any breach of this Section shall be treated as a material breach entitling StackERP to immediately suspend or terminate the School's Account.
Any attempt to gain unauthorised access to the Platform, to any Account other than one's own, or to any other Institution's data, is strictly prohibited and may constitute an offence under the Information Technology Act, 2000, including Sections 43 and 66 thereof.
Users shall not use the Platform to: (a) upload unlawful, obscene, defamatory, or infringing content; (b) impersonate any person or entity; (c) transmit viruses or malware; (d) interfere with or disrupt the integrity of the Platform; (e) use communication features for spam or unsolicited marketing inconsistent with applicable TRAI regulations; or (f) use the Platform in any manner that violates applicable Indian law.
Schools and Users acknowledge and agree that: (a) AI Outputs are generated using automated statistical and machine-learning methods and may contain errors or inaccuracies; (b) AI Outputs are advisory in nature only and do not constitute professional, academic, medical, or legal advice; (c) AI Outputs must always be reviewed and verified by authorised School staff before being relied upon; (d) StackERP does not warrant the accuracy or fitness for purpose of any AI Output; and (e) the School remains solely responsible for any decision made on the basis of an AI Output. AI-generated outputs must never be treated as legal, financial, medical, accounting, or regulatory advice and should always be independently verified by authorized personnel.
The Platform integrates with certain third-party services, including payment gateways, SMS/WhatsApp providers, email delivery providers, Google services, Firebase, and cloud hosting providers. These are governed by their own terms of service in addition to these Terms. StackERP does not control, and is not responsible for, the acts, omissions, downtime, or policy changes of such third-party providers.
Online fee payments are processed by third-party payment gateway providers (such as Razorpay) and UPI-based payment infrastructure. StackERP does not store full payment card numbers, UPI PINs, or net-banking credentials on its own servers, and is not responsible for payment failures, delays, chargebacks, or disputes arising from the acts of a payment gateway provider or bank.
Where a School enables WhatsApp-based communication, such messages are transmitted through WhatsApp Business API infrastructure operated by Meta Platforms, Inc. and its authorised partners, subject to WhatsApp's own policies. StackERP does not control WhatsApp's delivery or policy-enforcement systems.
SMS notifications are transmitted via licensed SMS gateway/aggregator providers registered under TRAI regulations. StackERP is not responsible for SMS delivery failures caused by telecom operator network issues or DND/preference-registry restrictions.
Transactional and administrative emails are delivered through third-party email delivery providers. StackERP is not responsible for emails being delayed, filtered into spam, or otherwise not received due to factors outside StackERP's reasonable control.
The Platform is hosted on third-party cloud infrastructure. StackERP is not responsible for outages, data loss, or security incidents arising solely from the failure of the underlying cloud infrastructure provider, save to the extent such failure arises from StackERP's own failure to exercise reasonable diligence. StackERP may migrate hosting infrastructure between cloud service providers without affecting customer ownership of data.
StackERP maintains periodic backups of Customer Content as part of its ordinary operational practices. Backups are maintained primarily for disaster-recovery purposes and are not a substitute for a School's own independent record-keeping obligations. Backup frequency, retention periods, and restoration capabilities may vary depending on the customer's selected subscription plan.
In the event of accidental data loss, StackERP will use commercially reasonable efforts to restore affected Customer Content from its most recent available backup, subject to technical feasibility. StackERP does not guarantee complete or error-free recovery, particularly where loss results from actions taken by the School (such as manual deletion).
StackERP implements administrative, technical, and organisational security measures to protect the Platform and Customer Content, including transport encryption, password hashing, role-based access controls, and audit logging, as further described in StackERP's Privacy Policy. StackERP periodically reviews and updates its cybersecurity controls to align with evolving industry standards.
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms, and to use such Confidential Information solely for the purpose of performing its obligations under these Terms. This Section shall survive termination of these Terms for a period of three (3) years, save in respect of Customer Content containing personal data, for which confidentiality obligations survive for so long as StackERP retains such data.
Each School is solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Content it uploads or enters into the Platform. StackERP acts as a processor of Customer Content strictly on the School's instructions and does not review, verify, or endorse Customer Content, save to the limited extent necessary for automated content-safety or spam-prevention checks.
StackERP processes Customer Content, including personal data of Students, Parents, and Teachers, as a Data Processor acting on the documented instructions of the relevant School, in accordance with StackERP's Privacy Policy and any applicable Data Processing Agreement. StackERP will not process such data for its own independent purposes, save as expressly permitted under the Privacy Policy or a written agreement with the School.
To the maximum extent permitted under applicable Indian law: (a) StackERP's aggregate liability shall not exceed the total Fees paid by the School to StackERP in the twelve (12) months immediately preceding the event giving rise to the claim; (b) StackERP shall not be liable for any indirect, incidental, consequential, special, or punitive damages; and (c) these limitations shall not apply to StackERP's liability arising from its own fraud, gross negligence, wilful misconduct, or breach of confidentiality obligations. Under no circumstances shall StackERP be liable for indirect losses arising from customer misuse, unauthorized configuration, or improper operation of the Platform.
The Services are provided on an "as is" and "as available" basis. StackERP disclaims all warranties, whether express, implied, or statutory, to the maximum extent permitted under applicable Indian law. StackERP does not warrant that the Services will be uninterrupted, error-free, or completely secure.
Each School agrees to indemnify, defend, and hold harmless StackERP from and against any claims arising out of or in connection with: (a) the School's or its Users' breach of these Terms; (b) Customer Content uploaded by the School; (c) the School's failure to obtain necessary consents; or (d) fraudulent, illegal, or unauthorised use of the Platform. StackERP agrees to indemnify a School against a third-party claim that the unmodified Software infringes such third party's Indian Intellectual Property Rights.
Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) to the extent such failure results from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, government orders, internet outages, or failure of third-party service providers. Force Majeure Events shall also include ransomware attacks, cyber attacks, zero-day vulnerabilities, DNS failures, and large-scale cloud infrastructure outages beyond StackERP's reasonable control.
StackERP will use commercially reasonable efforts to maintain the availability of the Platform, but the Platform may be temporarily unavailable due to planned or emergency maintenance, or factors outside StackERP's reasonable control.
StackERP will endeavour to schedule planned/routine maintenance during low-usage periods and to provide Schools with reasonable advance notice prior to any planned maintenance expected to result in material downtime.
StackERP may, without prior notice, undertake emergency maintenance where reasonably necessary to address a security vulnerability, prevent data loss, or restore service following an unplanned outage.
StackERP does not guarantee any specific uptime percentage under these Terms, save where a specific service-level commitment is expressly agreed in a School-specific Enterprise agreement. Unless expressly agreed under a separate Enterprise SLA, StackERP does not guarantee any specific uptime percentage.
StackERP may make new or experimental features available on a beta or early-access basis ("Beta Features"). Beta Features are provided "as is", may be modified or discontinued at any time, and may not be as reliable as generally available features. Use of Beta Features is optional and at the School's own discretion and risk.
StackERP may, at its sole discretion, develop, introduce, modify, or discontinue features or modules ("Future Modules"). Access to new Future Modules may be subject to an upgraded subscription plan or additional Fees. Future Features may initially be released as Beta Features before becoming generally available.
Where a School is licensed to use StackERP's API integrations, such use is subject to any separate API documentation, usage limits, and authentication requirements. The School shall not exceed rate limits, extract data in bulk for unrelated purposes, share API credentials with unauthorised third parties, or use the API to build a competing product.
The Admin, Teacher, and Student mobile applications are provided subject to these Terms, in addition to any additional terms presented within the applications themselves. Use requires a compatible device and functioning internet connection, which are the User's own responsibility.
The mobile applications are made available through the Google Play Store and, where applicable, the Apple App Store, subject to their respective terms of service. StackERP is not responsible for the availability, policies, or performance of these third-party app distribution platforms.
StackERP does not endorse and is not responsible for any third-party website, service, or content linked to or accessible from the Platform. A School's or User's interactions with any third-party service are governed by that third party's own terms and policies.
The Software may incorporate open-source software components, each of which remains subject to its own applicable open-source licence terms. A list of material open-source components used in the Platform will be made available to a School upon reasonable written request.
The StackERP website and web-based dashboards use cookies and similar tracking technologies as described in the Privacy Policy, which is incorporated herein by reference.
StackERP's collection, use, storage, and disclosure of personal data in connection with the Services is governed by StackERP's Privacy Policy, which is incorporated into and forms part of these Terms. In the event of any conflict between these Terms and the Privacy Policy specifically in relation to the processing of personal data, the Privacy Policy shall prevail.
Each School and User agrees to use the Services in compliance with all applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Indian Contract Act, 1872, the Companies Act, 2013, the Consumer Protection Act, 2019, applicable education-sector regulations, and applicable TRAI regulations.
The Services are intended primarily for use by educational institutions located within India. Where a School accesses or uses the Services from outside India, the School is solely responsible for ensuring such access complies with applicable export control, sanctions, or cross-border data transfer laws.
These Terms, and any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
Subject to Section 60 (Arbitration & Dispute Resolution), the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.
In the event of any dispute, the parties shall first attempt to resolve it amicably through good-faith negotiation within thirty (30) days of written notice. If unresolved, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the language shall be English. Either party may seek urgent interim relief from a court of competent jurisdiction in Jaipur, Rajasthan. Both parties agree to make commercially reasonable efforts to resolve disputes amicably before initiating arbitration proceedings.
Save as expressly set out in a School-specific order form or as required under the Consumer Protection Act, 2019, Fees paid by a School are non-refundable. Refund requests arising from a demonstrable and material failure by StackERP to provide the subscribed Services will be considered by StackERP on a case-by-case basis, at StackERP's reasonable discretion.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, or, if it cannot be so modified, shall be severed, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of such right. Any waiver must be in writing and signed by the party granting it to be effective.
These Terms, together with the Privacy Policy, any applicable order form, and any Data Processing Agreement, constitute the entire agreement between the parties, save that nothing in this Section shall exclude liability for fraud or fraudulent misrepresentation.
A School may not assign, transfer, or sublicense its rights under these Terms without StackERP's prior written consent, save in connection with a bona fide merger or sale of substantially all assets. StackERP may assign or transfer these Terms in connection with a merger, acquisition, or sale of business assets.
All formal notices shall be in writing and delivered by email (to admin@stackerpsolutions.com, in the case of notices to StackERP) or by registered post/courier to the registered office addresses of the respective parties.
StackERP may amend or update these Terms from time to time. Where an amendment materially affects a School's rights, StackERP will provide reasonable advance notice prior to the amendment taking effect. Continued use of the Services following the effective date of an amendment constitutes acceptance of the amended Terms.
This document is published as Version 1.0 of StackERP's Terms and Conditions. For any queries, notices, or concerns regarding these Terms, please contact:
StackERP Solutions Private Limited
E-409, IV Floor, Avni Homes, Khasra No. 356, Vatika, Sanganer, Jaipur, Rajasthan, India
Email: admin@stackerpsolutions.com
Phone: +91 85408 01482
Website: https://www.stackerpsolutions.com
Business Hours: Monday – Saturday, 09:00 AM – 06:00 PM IST
Version: 1.0 · Effective Date: 13 July 2026 · Last Updated: 13 July 2026
This document is prepared exclusively for StackERP Solutions Private Limited and is intended for publication on its official website. It is recommended that this document be reviewed periodically — and prior to each publication or material change to the Services — by StackERP's internal stakeholders and, where appropriate, by independent Indian legal counsel.
© StackERP Solutions Private Limited. All rights reserved.